Pakistan International Airlines (PIA) has been ranked at 70th spot in the 5th annual airline rankings published by AirHelp – a company which helps compensate for the delays and cancellations in flights.
The company ranked 72 international airlines based on their performance in the first quarter of 2018 using statistically significant data.
Ranking Criteria
The overall rankings were generated based on the following factors:
- Customer complaints handling – responding to the claims filed by the customers
- Service quality – taken from the reputed rating websites and online feedback by the customers
- On-time performance – timely take-offs and no delays/cancellations
Worst 10 Airlines
The statisticians at AirHelp have ranked the following as the worst airlines in the world:
For understanding, below are the ranks along with on-time performance score.
Note: The rankings are based on two other factors as well, therefore, you might see better on-time performance for the lower ranked airlines as well. This would mean that these airlines fared poorly on the other ranking factors.
PIA has the worst on-time performance score, offering only 61% timely services.
According to AirHelp, these are the 10 best airlines:
Some of the biggest names including KLM and Emirates failed to reach the top 10 and were ranked at 11th and 16th respectively.
